Reno Direct FAQs

Here are a few options on how you can get rid of it:

• Contact local salvage/wrecking yards
• Contact local tow companies
• Some local charities will take vehicles as donations
• Sell it
• File for ownership through the court system

Please note: any vehicle on private property must be handled by the property owner/manager. If calling to a local tow company, please request what is called a "tow at the owner's expense". This is the type of tow that allows the tow company to remove a vehicle if you do not have the title. 

Once the vehicle has been posted for towing, Parking Enforcement (currently) sends out a list twice a week to the tow companies. The tow company has up to 72 hours to remove the vehicle. If the vehicle has not been removed within that 72 hour period, please contact Parking Enforcement directly at 775-334-2424. 

All vehicles must move every 72 hours. If the vehicle has not moved within that time frame, it is considered dead storage and can be reported as an abandoned vehicle. Please note that any vehicle on a city-owned street must be in good repair and be properly registered. The vehicle also cannot be in violation of any of our parking codes. You may view all of our parking codes online. Please note that if any of those conditions are not met, the vehicle can be reported at any time.

Reno Direct will enter an abandoned vehicle service request. The request will then be assigned to Parking Enforcement to investigate and if necessary they will post either a 24, 48, or 72 hour notice and chalk the tires. Once the notice has expired, Parking Enforcement will re-check the vehicle. If the vehicle is still in violation, the vehicle can be cited as dead storage and then we can proceed with a tow notice.

• Color
• Make, Model
• License plate of vehicle (if available).
• Please include how long it has been there and the exact location
• Be as specific as possible with location and vehicle descriptions.
• Note any damages to the vehicle such as a broken windshield, on jacks/blocks, missing wheels, etc.

Exits ONLY accept Visa or MasterCard. The Pay-on-Foot station located on the ground level of the garage at the elevators, near the 1st street exit, accepts coins (nickels, dimes, quarters, and dollar coins), cash ($1, $5, $10, and $20 bills), and Visa or MasterCard.

$2 per hour. $24 Daily Maximum

There is a 15 minute grace period from the time you pull ticket.

Garage gates are now in operation.

No. Parking will be at a rate of $1 per hour.

People doing City business or attending meetings at City Hall can get validation at:

• 1st floor Security Desk or
• 2nd floor City Clerk counter

Cal Neva will provide validation at the main cashier's cage per the posted conditions.

While the City does not offer this type of service, some of our regional partners do. Please refer to RTC for public transportation options.

Road closures can happen due to construction, special events, or weather events. You may view our interactive road closure map can provide information on road closures happening throughout the city.

While this is not a service that the city provides, our regional partners may be able to help. Please contact Washoe County Senior Services at 775-328-2575 or email sr_info@washoecounty.gov for more information.

Residents should call 9-1-1 for medical emergencies only. Non-emergency appointments should be rescheduled. Residents can also make arrangements for transportation with family, friends, rideshares, shuttle services, or RTC.

• To report graffiti for removal, contact Reno Direct at 775-334-4636 or report graffiti online. We will need the address/location of the graffiti and what the graffiti is on (fence, building, sidewalk, etc). 
• If you are the property owner, you should report this to the Reno Police Department (be sure to take pictures of the graffiti). You can remove the graffiti yourself or call Reno Direct to see if the graffiti that is on your property is subject to free removal by the City.
• To file a police report, you can call the Reno Police Department at 775-334-2226 or 775-334-2175 or report online.

The cost for graffiti removal is free. If you are the property owner, we will need a waiver signed by you, giving Graffiti Eradication Team (GET) permission to access your property and remove the graffiti. Please complete a copy of the graffiti waiver. The waiver is kept on file for 2 years.  The waiver does not waive a property owner’s responsibility of maintaining their property clear of graffiti. Please note, the crew will only paint over the graffiti itself. The City of Reno does not guarantee that the paint color will match the paint already applied. 

Areas the graffiti crew will not paint over include:

• Natural wood fences
• Some painted or stained fences
• Natural rock walls or fences
• Any graffiti that cannot be seen from the street or highway
• Some brick walls
• Any new construction or property under development
• Apartment complexes
• Any graffiti on US-395 or I-80
• Trees
• Glass
• Some colors
• Any graffiti located more than 15 feet above ground level

Reno Direct, a non-emergency service center, is here to assist you with service requests and general information. You can call us at 775-334-4636 on weekdays from 9 a.m. to 4 p.m. or use our online form to report an issue.

During a storm event the primary objective is to keep main roadways as safe and accessible as possible. To accomplish this, the snow is plowed from the travel lanes to the side of the roadway as efficiently as possible beginning with the highest priority routes.

During significant snow events the large amount of snow that is plowed from the roadways creates a snow berm along the side of the roadway. Driveways and sidewalks are often affected by snow berms as plowing occurs. This is an unavoidable part of the snow plowing process. The City does not remove the berms from driveways or sidewalks.

Sand/salt is utilized to improve traction and to speed up the melting process. Sand/salt is primarily used at intersections, inclines, curves and bridges. Sand/ salt is generally applied after plowing when ice is present on the roadway.

HOAs and apartments are responsible for handling streets and culs-de-sac on private property. Check the plow map to see if your street is listed. You can find a map of City of Reno snow plow streets.

Plow operators plow by priority to keep our whole city safe. The priorities are as follows:

• Priority 1: main roadways
• Priority 2: collector streets
• Priority 3: residential areas

Avoid travel if possible until your streets are clear or the roads become safe. A map of our snow plow priorities is available.

The City is using Salt Brine on the roadways which consists of clear water and a mix of 24% sodium chloride (road salt). Before a snow or ice storm event, City crews will pre-treat the priority one streets, bridges, and inclines with salt brine.

During large events, crews are scheduled to work 24 hours a day, 7 days a week. Please use our online reporting system to request plowing during non-business hours or on the weekends. 

While we are always willing to assess your appeal, know that the data collected through speed studies is what guides engineers to implement changes as supported by best practices. To appeal the decision, please contact Public Works at 775-334-2548

A request for any engineering study can start with a request through our online service portal or by calling Reno Direct at 775-334-4636. Please be specific about what you perceive as the problem and about what ideas you have to potentially solve the issue. That information can be routed to the City's Traffic Engineering team. Speed limits are set either by statutory authority or by speed study. Examples of statutory authority are the 15 MPH speed limits within school zones or the 25 MPH speed limits within residential areas that are not otherwise posted. For speed limits greater than 25 MPH, these are typically set by an engineering speed study. Simply lowering the speed limit does not guarantee motorists will drive slower. A speed study considers prevailing speeds of free-flow traffic, land use, pedestrian and bicycle activity, sight distance, roadway alignment, and crash history, amongst many other factors. Engineers must take all of these factors into consideration when evaluating speed limits.

The answer to this question depends on several factors. If the complaint is found to be a valid one and officers identify a high number of violators, the Reno Police Department will continue to work the area as resources allow until we begin to observe a change in driver behavior in the area.

Reno Direct, a non-emergency service center, is here to assist you with service requests and general information. You can call us at 775-334-4636 on weekdays from 9 a.m. to 4 p.m. or use our online form to report an issue. If it is after hours or on the weekend, please contact our Street on-call number at 775-830-1122. 

If tree branches are touching utility lines and there is no arcing or sparking or fire, contact NV Energy. If there is sparking or fire, call 911

It is the homeowner's responsibility to remove trees and branches that came from private property if it has fallen in a roadway or on other's property (yards, cars, etc.). If a fallen tree is causing a hazard or has caused an injury, call 911.

You can check the status of your outage or report an outage at NV Energy.