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Mental Health Online Registry Form

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Purpose

The Mental Health Registry is designed to provide first responders with timely, accurate, and voluntarily submitted information about individuals in our community who may experience a mental health crisis. The goal of this program is to enhance the safety, dignity, and well-being of those individuals by equipping police, firefighters, EMS, Records, Clinicians and dispatch personnel with relevant information prior to and during an emergency response.

By giving caregivers, family members, and support networks a secure and accessible way to share key details—such as communication preferences, known triggers, calming strategies, and relevant medical or behavioral considerations—the registry fosters informed, compassionate, and effective interactions. This proactive approach helps reduce the risk of escalation, promotes trust between the community and first responders, and supports better outcomes for all involved.

Scope

The Mental Health Registry applies to all voluntary submissions from caregivers, family members, legal guardians, or the individuals themselves, providing information intended to assist first responders during a mental health-related incident.

Inclusions (What the Registry Covers):

  • Individuals who reside or spend significant time within the City of Reno jurisdiction.
  • Voluntary submissions from caregivers, family members, legal guardians, or the individual themselves.
  • Non-diagnostic, non-clinical information that may assist first responders in:
    • Recognizing potential mental health-related behaviors.
    • Applying effective de-escalation strategies.
    • Ensuring the safety of the individual, responders, and the public.

  • Relevant details such as:

  • Preferred methods of communication.
  • Known triggers or environmental stressors.
  • Effective calming or support techniques.
  • Emergency contacts and support networks.
  • Medical or safety considerations relevant to emergency response (e.g., seizure risk, mobility issues).

  • Data Access: police, firefighters, EMS, Records, Clinicians and dispatch

  • Data access limited to authorized law enforcement, firefighters, EMS, Records, Clinicians and dispatch personnel in the performance of official duties.

Exclusions (What the Registry Does Not Cover):

  • Diagnostic determinations, mental health evaluations, or treatment records.
  • Use of the information for investigative purposes unrelated to the stated mission of the registry.
  • Sharing of data with outside agencies or entities without proper legal authority or consent.
  • The registry does not guarantee a specific response, but it provides important context that responders may use to guide their actions.
  • Responsibility for clinical care, diagnosis, or long-term case management.
  • Collection of information without the consent of the participant or their legal guardian.

Objectives

The Mental Health Registry aims to:

  1. Enhance Responder Preparedness – Provide first responders with relevant, pre-arrival information to guide safe, informed, and compassionate interactions.
  2. Reduce Risk of Escalation – Support de-escalation and crisis intervention by making responders aware of known triggers, stressors, and effective calming techniques.
  3. Promote Positive Outcomes – Increase the likelihood of voluntary compliance, reduced use-of-force incidents, and improved trust between the community and first responders.
  4. Strengthen Community Partnerships – Build collaborative relationships with caregivers, family members, and support networks to better serve individuals experiencing mental health challenges.
  5. Ensure Data Security and Confidentiality – Maintain strict controls to protect participant information, in compliance with all applicable privacy laws, policies, and best practices.

Frequently Asked Questions

The Mental Health Online Registry is a voluntary program that helps officers, dispatchers, and clinicians respond more safely and effectively when someone is experiencing a mental health crisis.

Your information is stored in a secure, CJIS-compliant RPD database. Only authorized personnel (firefighters, EMS, dispatch, records, officers, and clinicians) have access, and only for official purposes related to calls for service. All data is the treated with privacy protections consistent with HIPAA standards.

Your information is stored in a secure, CJIS-compliant RPD database. Only authorized personnel (firefighters, EMS, dispatch, records, officers, and clinicians) have access, and only for official purposes related to calls for service. All data is treated with privacy protections consistent with HIPAA standards.

If there is a call for service at your address or involving a registered individual, dispatch will see a flag in the system. Officers have access to the information in the RPD portal, and—when time and circumstances allow—may review your preferred communication methods, known triggers, and calming strategies prior to making contact.

The registry does not guarantee a specific response, but it provides important context that responders may use to guide their actions.

No. The registry does not collect or require medical diagnoses. The information is non-clinical and focuses only on helping first responders interact effectively during a crisis.

No. The registry is strictly for crisis response and public safety. It is not used for criminal investigations, case building, or unrelated police matters.

You can share preferred communication methods, known triggers, calming techniques, emergency contacts, medical considerations (like seizures or mobility issues), and provider information. The goal is to provide responders with tools to help—not to collect medical records.

Yes. Participation is voluntary, and you can request updates by contacting the RPD Mental Health Outreach Supervisor or designated program administrator. You can request that a record be removed here

REMOVAL FORM

Information will be reviewed periodically and removed upon request or when no longer relevant.

No. The registry is 100% voluntary. It is designed as a community safety tool for individuals, families, and caregivers who want first responders to have helpful information during a crisis.

By providing advance information, you can help reduce the risk of escalation, support better communication, and increase the likelihood of a safe and supportive resolution during emergencies. It gives officers and clinicians additional tools they may use, as time and circumstances allow, to approach in a way that respects your needs.

Submissions are reviewed by the Mental Health Outreach Safety Team (MOST) Supervisor before being added to the registry, to ensure accuracy and proper use. Parents and caregivers may enroll registrants. When necessary, clarification will be requested, or documentation of guardianship verified.

Additional Disclaimer

The Reno Police Department’s Mental Health Online Registry (MHOR) is designed to provide contextual, non-emergent information that may support officers in responding more effectively and safely to individuals who may have behavioral health considerations. This registry is not intended for emergency or crisis reporting. If you believe an individual is experiencing an immediate mental health crisis, is at risk of harm to themselves or others, or requires urgent intervention, please call 911 immediately. Information submitted through this registry is not monitored in real time. All submissions are reviewed by a designated administrator within ten (10) business days prior to any consideration for inclusion in operational systems. To protect privacy and ensure accuracy, information should be submitted by the individual it concerns. Submissions made on behalf of another adult may require verification of legal authorization or confirmation from the individual prior to inclusion in the registry. Parents and caregivers may enroll a person of any age with any type of medical condition or disability. Parents and caregivers may also enroll an adult who does not provide consent, or an adult who is unable to provide consent due to disability. The parent/caregiver must provide legal documentation (conservatorship/court order) showing they have authority to make decisions on behalf of the person. Submission of information does not guarantee immediate review, response, or inclusion in law enforcement systems. The MHOR is intended to enhance awareness and support informed, compassionate responses; however, it does not replace real-time assessment, emergency services, or clinical evaluation.