Front Desk

Table of Contents

What We Do

The Front Desk is run by a team of highly trained and skilled Police Services Specialists (PSS). PSS' are trained to take crime reports from victims, survivors and witnesses of all types of crimes. In addition to assisting members of the community with in-person reporting, this team routinely processes crime reports

Reno Police Department

FAQ

The victim of the crime typically must be the reporting party and involved in the reporting process. The exceptions to this rule are minor children, endangered/vulnerable persons, or situations in which a legal guardianship/power of attorney are in place.

The easiest way to add photographs or new information to your report is to file a supplemental online report. On the File a Report page, there is an option to “Add to Report” in English or Spanish where additional information can be collected. Please write out the additional information or that you have photographs (video, screenshots, PDFs, etc.) that you would like to add and a Police Services Specialist will issue you a link from Axon/Evidence.com. The link works like any other upload software and will last for 10 (ten) days before expiring. Axon is the same platform provider that Reno Police Department officers use to store body worn camera footage and digital evidence. Twenty-five items can be uploaded at a time using the link. If you have any issues or questions regarding supplemental reports, please contact the Reno Police Department Front Desk.

Prior to contacting the Reno Police Department, please contact the Washoe County Sheriff’s Office (jail), Washoe County Medical Examiner’s Office (morgue), and the local hospitals (medical centers and behavioral health centers) listed below. In some cases, your friend and/or family member may not be missing and may be located at one of these facilities.
If you are unable to locate the individual at any of the above locations, you may contact Non-Emergency Dispatch at (775) 334-COPS (2677) – Option 1, Option 3 to have an officer complete a report in person or over the phone.
If you are unable to meet with an officer, you may report in person at the Main Station located at 911 Kuenzli Street in Reno during business hours.
If you are out of state and a phone report cannot be completed by an officer, you may contact the Reno Police Department Front Desk during business hours at (775) 334-2175.
If the motor vehicle/trailer in question is able to be driven or towed, officers will not respond for a VIN inspection. Please take the vehicle in question to the Nevada Department of Motor Vehicles and use the VIN Inspection Kiosk. If the vehicle is not able to be driven, please contact non-emergency dispatch at 775-334-2121 for an officer to respond.
Reports filed online will generate a copy of the report to your email that was provided at the time of the report. If you are requesting a copy of a report taken with an officer or Police Services Specialist, copies of the report must be provided by the Records division. You can request a copy of a police report at the Public Records Request Center or contact 775-334-2155 x0 for assistance.

After the report has been completed by the officer or report taker, the report is reviewed by a supervisor or sergeant. The review verifies if the incident is able to be investigated. If the case is able to be further investigated, it will be sent to the appropriate detective division for further review.

Abandoned vehicles are reported through the City of Reno at services.reno.gov or call 775-334-4636.
Protection orders are issued and granted through the Washoe County court systems. Law enforcement assists with enforcing orders once they are enacted. The Reno Police Department Victim Services Unit has further information regarding applying for a protection order.
Washoe County Regional Animal Services handles almost all cases of bites, attacks, and abuse. Please call 775-322-3647 or report online at Washoe County Animal Services
Visit to apply for a No Loitering Letter of Authority
NO LOITERING - LETTER OF AUTHORITY
Both dispatch and Front Desk staff can check to see if your vehicle was towed. To do so, please ensure that you have the license plate and/or VIN of the vehicle available and call 775-334-2175.