FAQs & Info

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Streets Maintenance – Pavement

Roadwork MachineryQ. My street is in poor condition and needs to be repaved. Who can I contact?

A. To request your street be evaluated for repaving, please contact our Capital Projects Division at 775-334-2548.

Q. The street by my residence is full of cracks and potholes and has not been addressed, yet other streets in the neighborhood which are still in decent shape are getting fixed. Why is this?

A. The City of Reno has a set amount of funding it can use for specific projects such as Crack Sealing, Slurry Sealing, and Reconstruction. If the street is too damaged, it will need full reconstruction and can be placed on a waiting list to be completed when the funds are available. Crack Sealing and Slurry Sealing are done on streets which are still in decent shape as preventative maintenance. The cost for this preventative maintenance is far less than allowing the road to become worse and require full reconstruction.

Pavement Condition Rating Diagram     

Q. What is the difference between a pothole, a sinkhole, and a utility cut?

A. A pothole is a chunk of asphalt that is missing from the roadway. A sinkhole is where the asphalt is in tact, but has sunk due to instability of the ground beneath it. For repair of a pothole or a sinkhole, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov.

Men Repairing StreetA Utility Cut occurs when someone has cut into the street to access the utilities below. Most of these are done by private contractors. A temporary patch is placed over the cut, and these can occasionally sink. In most cases, the contractor is waiting for a permit until they can install a permanent patch. If it has not been permanently patched in a long period of time, or if the temporary patch has sunk severely, please contact Traffic Engineering at 775-334-2548.

 

Q. The street sweeper has not been down my street in quite some time.

A. The City of Reno sweeps each street once per month. A seasonal street sweeping program from April to October lists the day of the month that your street will be swept. In the event an emergency prevents the schedule from being kept, an update will be posted on the City of Reno website.

SnowplowsQ. My street has not been plowed or sanded. Why is this?

A. The City of Reno follows the Regional Snow Plan in which streets are given a priority level from 1 to 4 as to when they will be plowed or sanded. The most traveled streets are plowed or sanded first. As time allows, the lesser traveled streets are then maintained.

 

Q. Something is obstructing the roadway. Who can I call to have it removed?

A. For items or spills in the roadway, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov.

Streets Maintenance – Paint and Sign

Worker Making Street SignQ. Who do I contact for street signs?

A. Depending on the nature of the call, there may be several different departments to contact. For graffiti on a sign, or if a sign is down, missing, or damaged, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov. If you are inquiring about Neighborhood Watch signs, these are actually purchased privately by the neighborhood or Home Owners Association and can be requested by calling National Neighborhood Watch at 1-888-669-4872. After the signs are purchased, they can be installed by the City of Reno by calling Reno Direct at 775-334-4636. To request your street be evaluated for a new sign, please contact our Traffic Engineering department at 775-334-2548.

Public Works VehicleQ. The crosswalks and/or lines on the street are faded and need to be re-painted. Who can take care of that?

A. To have faded lines, crosswalks, “stop” markings, and curbs re-painted, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov. To request a street be evaluated for new lines, markings, or curb painting, please contact Traffic Engineering at 775-334-2548.

Streets Maintenance – Traffic Signals

Traffic LightQ. Who do I contact to report a traffic signal that is not working properly?

A. There are many ways in which a traffic signal can malfunction. If the signal is completely out, more than likely it is because it is not receiving power. Please contact Reno Direct 775-334-4636 and/or NV Energy at 775-834-4444 to report this outage. If the signal is on red flash, if a bulb is out, or if you feel it is not cycling properly, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov. To request an intersection be evaluated for a new traffic signal, please contact our Traffic Engineering department at 775-334-2548.

Q. Who can I call if a School Zone flasher is not working properly?

School Zone FlasherA. Some school flashers are on just in the mornings and afternoons, while others are on for the duration of the school day. Also, some schools are traditional, while others are on a year-round schedule. Some traditional schools also maintain a summer school program. Please see our School Zone flasher schedule here: School Flasher Schedule.  If the flashers are still not functioning properly, please contact Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov.

Q. The street light by my house is burned out. Who do I need to call to get it fixed?

A. With the exception of the decorative lights in the downtown area, most of the street lights within the City of Reno are maintained by NV Energy. You can contact them at 775-834-4444. If you are calling about the decorative lights, please call Reno Direct at 775-334-4636, or by emailing renodirect@reno.gov.

Parking Meters

Q. Do I have to feed a parking meter on a holiday?

A. No, citizens are not required to put money into the meters on Holidays and Sundays.

Q. Who do I contact if the parking meter is broken?

A. Please contact Reno Direct at 775-334-4636, or email them at: renodirect@reno.gov.

Streets Maintenance – Other F.A.Q.’s

Q. There are many vehicles parked on my street. How can I get private parking in front of my residence?

A. To request your street be evaluated for private parking, please contact our Traffic Engineering department at 775-334-2548.

Q. There is a large amount of speeding traffic in my neighborhood and I would like to request a traffic calming device. Who do I contact?

A. To request your street be evaluated for traffic calming devices, please contact our Traffic Engineering department at 775-334-2548.

Q. Who can I contact with other general street maintenance questions?

A. For any other questions or concerns within the City of Reno, please contact Reno Direct at 334-4636, or email them at: renodirect@reno.gov.

For further information regarding the City of Reno, Street Maintenance, please contact the Maintenance and Operations, Corporation Yard at 775-334-2243.