On Thursday, September 20 from approximately 8:00-9:30 a.m., we will not be able to accept any payments in-person at City Hall. This includes payments for business license and building permits. We apologize for the inconvenience.

Important Numbers

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Emergency Numbers

911 (3 digit emergency number)

775-334-2345 (7 digit emergency fire number)

775-334-2161 (7 digit rural emergency number)

Use for: 

  • Reporting a fire 
  • Medical emergencies
  • Reporting a crime that meets the following criteria: 
    • Is occurring now OR within a 5 minute time lapse 
    • AND is an immediate threat to life or property 
    • AND/OR the responsible person is still on scene
  • Reports of missing children or a endangered missing persons (those with mental disabilities)

Reno Direct

775-334-INFO (4636)

Use For: 

  • Reporting the following crimes, hazards, nuisances:
    • Abandoned Vehicles
    • Graffiti
    • Road Hazards
    • Code Violations

Reno Direct is also a good source for information for upcoming events and available services throughout the city, visit the Reno Direct website for more information.

Reno Police Online/Telephonic and Walk-in Reports

Front Desk: 775-334-2175  

  •  Walk-in Report
    • Monday through Thursday from 8:00 a.m. - 4:30 p.m.

Telephone Reports: 775-334-2226

  • Telephonic Reporting
    • Monday through Thursday from 8:00 a.m. - 4:30 p.m.

Use For: 

  • Reports filed for insurance, informational or record purposes such as:
    • Destruction of Property
    • Lost Property
    • Private Property Non-injury Accidents
    • Civil Problems where the parties are separated and/or there is no disturbance
    • Past tense burglaries/larcenies with a loss under $5,000

Online reporting is also available, please visit for more information.

Non-Emergency Communications

775-334-COPS (2677)

Use For: 

  • Situations that are not personally or immediately threatening, but do require you to notify the police department or have a police officer respond to your location, this includes: 
    • Welfare Checks
    • Parking Problems
    • Noise Disturbances
    • Runaway Juveniles

For the non-incorporated areas of Washoe County, those residents can utilize Washoe County Sheriff's office non-emergency number: 775-785-WCSO (9276)

Other Important Numbers

Nevada Highway Patrol (NHP): 

  • From cell phone: *NHP (*647) 
  • 775-687-0400

Reno Fire Department:

  • Administration/Prevention: 775-334-2300

Washoe County Sheriff's Office

  • Dispatch: 775-785-WCSO (9276)
  • Front Desk: 775-328-3001
  • Jail: 775-328-2992