COVID-19 Updates

Please pay attention to our COVID-19 web page, our social media, emails and other credible sources of news for the most recent updates and information.

Community Assistance Center (CAC)

The Community Assistance Center (CAC) provides emergency shelter for men, women, and families and other services and programs to those experiencing homelessness. Volunteers of America currently operates the CAC.

The Community Assistance Center is located at 335 Record Street

Emergency Shelter

  • Up to 21 homeless families and 6 pregnant women or women with an infant can be sheltered at the family shelter.
    • Call: 775-322-9574
  • Approximately 158 adult men can be sheltered nightly in the men’s shelter. An additional 66 individuals can utilize the day room during inclement weather.
    • Call: 775-329-4141
  • Approximately 50 adult women can be sheltered in the women’s shelter.
    • Call: 775-329-4145

Tom Vetica Resource Center

The Tom Vetica Resource Center provides free services to individuals experiencing homelessness, including:

  • Telephone use with free long distance
  • Voicemail service
  • Receiving mail
  • Fax and copies

Other programs and services are also regularly available at the resource center, including:

Call: 775-657-4675

ReStart Program

ReStart is a Volunteers of America program offering resources and referrals for eligible individuals and families who are homeless or at risk of homelessness and have a mental illness. Services include:

  • Psychiatric services
  • Medication management
  • Case management 
  • Substance abuse counseling

Call: 775-324-2622

Deposit Assistance Program

The Deposit Assistance Program provides security deposits and utility deposits to the following individuals:

  • Homeless clients who live at the CAC and who have gained employment or other income;
  • Individuals who currently have Section 8 vouchers;
  • Transitional living clients who have graduated (they must present their certificate to staff) and are ready to move into a unit; or
  • Individuals who present severe circumstances with proof of income.

Call: 775-334-2218

Other Assistance and Services

In addition to the assistance and programs at the CAC, the City partners with many other organizations to provide other services.

For general homeless and social services information please contact Nevada 211 by dialing 2-1-1 on your phone.

Community Homelessness Advisory Board

The Community Homelessness Advisory Board is comprised of elected representatives from the City of Reno, City of Sparks, and Washoe County. The board is tasked with providing input and making recommendations on homeless issues in the region. Meetings are open to the public.

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