In-Person Support

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Need assistance with your application for development activities, building permits, or business licenses? We are here to help! In addition to calling us or stopping by our counters at City Hall to get your questions answered, we offer several programs to provide additional support and assistance.

Development Applications and Building Permits

Pre-Application Meetings

Pre-application meetings are an opportunity for applicants to discuss a development proposal prior to submission with the different departments involved in the review process. Projects that typically benefit from pre-application meetings include:

  • Land development cases such as Master Plan amendments, zoning map amendments, special use permits, tentative maps, variances, annexations, and abandonments
  • Complex mapping cases for requests such as final maps, parcel maps, boundary line adjustments, or reversions to acreage
  • Building permits that are more than 5,000 square feet, over four stories, or include site improvements

Pre-application meetings are typically scheduled on Monday mornings at 9 a.m. or 10 a.m. Request a pre-application meeting

Drop in with CD

Do you just have a quick question or need to discuss an issue with an active project or permit that’s been submitted? Drop in with CD on Monday mornings! 
Senior staff with the Community Development Department will be available to discuss active planning projects and large-scale building permits, such as permits for high-rise or multi-family projects, on Mondays from 8-9 a.m. No prior reservation or scheduling is needed—simply stop by with your questions! Please sign-in at the 6th floor counter when you’ve arrived at City Hall. Customers will be served on a first-come, first-serve basis. 
Drop In with CD will not occur on the Mondays when Reno City Hall is closed for a holiday.

Planner of the Day

We make sure that one of our planners is available during normal business hours to answer your planning and zoning questions! Contact the Planner of the Day:

  • Call 775-321-8309
  • Email POD@Reno.Gov
  • Visit the Planner of the Day on the second floor of City Hall. Please ask for the Planner of the Day at the 2nd floor counter when you arrive.

Business Licenses

Business First Program

Are you looking to start or expand your business? By signing up through our Business First program, we will meet with you face-to-face to answer all your questions and get you started on the business licensing process.