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In-Person Support

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Need assistance with your application for development activities, building permits, or business licenses? We are here to help! In addition to calling us or stopping by our counters at City Hall to get your questions answered, we offer several programs to provide additional support and assistance.

Development Applications and Building Permits

Pre-Application Meetings

Pre-application meetings are an opportunity for applicants to discuss a development proposal prior to submission with the different departments involved in the review process. Projects that typically benefit from pre-application meetings include:

  • Land development cases such as Master Plan amendments, zoning map amendments, special use permits, tentative maps, variances, annexations, and abandonments
  • Complex mapping cases for requests such as final maps, parcel maps, boundary line adjustments, or reversions to acreage
  • Building permits that are more than 5,000 square feet, over four stories, or include site improvements

Pre-application meetings are typically scheduled on Monday mornings from 9-11:15 a.m. Request a pre-application meeting. Due to COVID-19 precautions, all pre-application meetings through at least April 2020 will be held virtually. Please continue to request a pre-application meeting using the online form. Staff will follow up with you to confirm the meeting schedule and provide login details.

Drop in with CD

**The weekly Monday morning Drop in with CD sessions have been cancelled through at least April 2020 due to COVID-19 precautions. If you have questions or need assistance with your application or permit during this time, please contact the Planner of the Day at POD@Reno.Gov or 775-321-8309 or the Building and Safety Division at Permits@Reno.Gov or 775-334-2063. The plan to resume Drop in with CD in May 2020 will be reviewed and updated as the COVID-19 situation is monitored.**

Planner of the Day

We make sure that one of our planners is available during normal business hours to answer your planning and zoning questions! Contact the Planner of the Day:

  • Call 775-321-8309
  • Email POD@Reno.Gov
  • Visit the Planner of the Day on the second floor of City Hall. Please ask for the Planner of the Day at the 2nd floor counter when you arrive.

Business Licenses

Business First Program

Are you looking to start or expand your business? By signing up through our Business First program, we will meet with you face-to-face to answer all your questions and get you started on the business licensing process.