Our Pledge to You
The Reno Fire Department will provide the City of Reno with the best possible all risk emergency service in the protection of lives and property. We are and will continue to be identified by our dedication and pride in outstanding customer service, public health, safety, prevention and education.
Our Vision
The Reno Fire Department will lead the region in all-hazard response through pride in service, relentless growth, and a commitment to excellence.
Our Mission
We proudly raise the standard in aggressive fire suppression, proactive risk reduction, and exception emergency medical care for our community.
Our Values
- Excellence: Relentless pursuit of continuous improvement
- Grit: Passion and perseverance through courage
- Integrity: Extreme ownership and absolute accountability
To Our Citizens and Visitors
The lives and well-being of our citizens, visitors, and department members are our highest priority. We will be fiscally responsible in all we do. We constantly strive to earn the respect of our community by providing the best possible emergency response based on concern, compassion, and professionalism in everything we do. We strive to provide the highest level of public safety to our citizens.
To Our Organization
We work as a team to accomplish the department's missions and goals through open communication, cooperation, and recognition of shared successes. We encourage and promote pride, loyalty and a true sense of ownership in our department and our community. We seek responsibility and take responsibility.
To Each Other
We are committed to openness and honesty in all situations. We value each member of the department and treat each person's diverse contributions with dignity, fairness, and respect. We are accountable to those we serve and to each other.