We are actively monitoring the level of risk of COVID-19 (Novel Coronavirus) to the public in close coordination with Washoe County Health District and other regional agencies. We will continue to provide updates as they become available. City personnel and programs are prepared to protect the public. As this is an evolving situation, we strongly urge the public to practice good hygiene, stay home when feeling unwell, and call your health practitioner if you are experiencing COVID-19 symptoms (fever, fatigue, cough, and aches).
We thank the community for their cooperation and understanding during this time. We can slow the spread of respiratory viruses in our community when we work together.
- Watch the March 30, 2020 Regional Press Conference
- Watch the March 29, 2020 Regional Press Conference
- Watch the March 18, 2020 Regional Press Conference
- Watch the March 16, 2020 News Conference
- Watch the March 13, 2020 Video Update
- Watch the March 12, 2020 Video Update
Most of our offices, including Reno City Hall, remain closed to the public. The Building, Business License, Planning and Engineering Departments (Community Development), located on the 2nd Floor of City Hall, is open to the public for drop off/pick up services only. See the Community Development procedures before visiting City Hall.
You can pay your sewer bill, parking tickets and municipal court fees and fines online. We encourage all residents to use our online services.
- Reno City Council and Planning Commission meetings will still be held at their normal days and times. Per Governor Steve Sisolak’s March 22 emergency directive, the City of Reno will prohibit in-person public attendance. Meetings can be streamed at Reno.gov/Meetings.
- For Reno City Council meetings, you can submit public comments online, by phone, or email.
- Reno City Council Public Comment Form
- Call 775-393-4499 and leave public comment voicemail
- Email public comments to firstname.lastname@example.org
- Pre-register to make live public comment for the upcoming May 13, 2020 Council meeting. Register in advance for live public comment.
After registering, you will receive a confirmation email containing information about how to join.
- For Planning Commission meetings, you can submit public comments online, by phone, or email.
- For Reno City Council meetings, you can submit public comments online, by phone, or email.
- If you need to conduct business with the Community Development Department, please see new procedures before visiting City Hall.
- City of Reno, City of Sparks and Washoe County Parks and Trails, including golf courses, tennis courts and pickleball courts, are currently open. However, all playgrounds, basketball courts, volleyball courts, baseball fields, football/soccer fields, beaches, skateparks, bocce ball courts, handball courts, and horseshoes pits, are closed until further notice. In addition, per the Governor's directive, you can not congregate in groups of 10 or more. Although the parks remain open, it is important to follow the CDC recommendations to help protect public health and prevent the possible transmission of the novel coronavirus (COVID-19).
Additional cleaning measures are in place at all City facilities to protect the community and City staff. Please note, information may change quickly. We will update this page and post information to City of Reno social media channels as information changes.
- Reno Municipal Court (RMC) is closed to the public. All out-of-custody court hearings and trials have been postponed for 30 days and court staff is in the process of rescheduling them for later dates. We are available to answer rescheduling questions and to process fine and fee payments. Please call the Court directly at 775-334-2290, email at RMC@reno.gov, or use our online chat feature. Payments may be made by phone, online, by mail, or by using the drop box located on Court Street.
- City of Reno, City of Sparks and Washoe County Parks and Trails, including golf courses, tennis courts and pickleball courts, are currently open. However, all playgrounds, basketball courts, volleyball courts, baseball fields, football/soccer fields, beaches, skateparks, bocce ball courts, handball courts, and horseshoes pits, are closed until further notice.
- All Parks and Recreation programs and facilities are closed. Including:
- California Building
- Evelyn Mount Northeast Community Center & Pool
- Idlewild Field #3
- Idlewild Train
- McKinley Arts & Culture Center
- Neil Road Recreation Center
- Northwest Pool
- Plumas Gym
- Reno Sports Complex
- Teglia’s Paradise Park Activity Center
- Sierra Kids at all school sites are also cancelled. Parents and guardians will need to make alternative arrangements for the care of their children.
- Reno Police Department front desk walk-in services are suspended until further notice. Visit RenoPD.com/COVID19 for more information.
- Reno Fire Department is suspending all ride-alongs, station tours, apparatus requests, reading to the kids and any other public event we would normally participate in.
- No in-person parking payments at City Hall will be accepted until further notice. Tickets can be paid online. If you need a parking permit, please call us to review. Call 775-334-2293 or email@example.com for any questions.
Cancelled or Suspended
- All Reno parks and school fields permits issued through the Reno Youth Sports Association for youth and adult sports are cancelled through May 31, 2020. Fields will re-open sooner if the Governor's orders allow.
- All non-essential Boards and Commission meetings, until at least May 30, 2020, have been cancelled.
- Weekly Monday morning drop-in with CD (Community Development) sessions have been cancelled through May 2020. If you have questions or need assistance with applications, permits, or plans during this time, please contact the Planner of the Day at POD@Reno.Gov or 775-321-8309 or the Building and Safety Division at Permits@Reno.Gov or 775-334-2063.
Cancelled Special Events
- Special event permits for public property have been suspended. The following events have been cancelled:
- Sierra Tap House Beer Garden, April 6-September 21, 2020
Parks and Recreation Cancelled Events
Parks and Recreation Senior Services events have been cancelled through the end of May 2020. Other cancelled Parks and Recreation events include:
- Sunday Senior Dances at Neil Road Recreation Center (until further notice)
- 2020 Corporate Challenge
- Shape Up Reno for 2020 (will look to bring it back in 2021)
- Military to the Mountain 2020 Program
Participants who have already registered will be contacted and will receive a full refund for programs cancelled due to COVID-19. These cancellations are based on the current recommendations of the Centers for Disease Control and Prevention (CDC), which indicate that older adults are at higher risk of getting very sick from this illness.
Please be aware that there may be other events that occur within Reno (concerts, shows, conferences) but are operated independently from the City of Reno. You will want to contact specific event organizers for more information.
COVID-19 Phase 1 Reopening Guidelines
Under the direction of Nevada Governor Steve Sisolak, certain businesses and industries will be able to reopen their doors to the public beginning on Saturday, May 9, 2020 as long as certain requirements are in place for the health and safety of employees and the public.
- View the Washoe County Phase I Guidelines to learn more about the requirements for businesses to reopen in Phase 1.
- View the City of Reno's Temporary Guidelines for drive-thru, curbside and outdoor operations and activities for businesses (also en español).
- Download the COVID Compliant window sign for your business
- View Reno Fire Department's guide for calculating maximum occupancy under Phase 1
For businesses with questions about the guidelines, please call 775-334-2090 or email firstname.lastname@example.org. Due to high call volume, please leave a voicemail and a staff member will call you back as soon as possible.
Enforcement of Business Mandates
City of Reno compliance staff is investigating complaints regarding businesses that are not in compliance with the COVID-19 directives and reopening restrictions. The City is giving initial courtesy notices and informational guidance packets to non-compliant businesses as covered in the Washoe County Phase I Guidelines. If businesses still refuse to close, law enforcement will be notified, which may result in citations, fines, and possible revocation of business licenses. Please read this notice about enforcing the business requirements during this public health emergency.
- If you wish to file a complaint, please contact Reno Direct.
Economic Relief Programs for Businesses and Employees
The City of Reno is offering several options to provide economic relief to Reno business licensees impacted by the COVID-19 public health emergency. The program offers payment extensions and fee reductions to eligible businesses.
A number of other assistance and relief programs are available to businesses during this difficult time. See information about the major programs and initiatives for businesses and employees (also en español).
As part of its ReIgnite Reno programs, the City of Reno is offering rental assistance.
To qualify for financial assistance, applicants will need to show they have income to sustain their household once the assistance period ends. This is not meant to be permanent housing assistance, it is intended to be a one-time assistance period to prevent an individual or family from entering into homelessness, or to help them exit out of homelessness. Applicants will need to meet the area income limit of 80% or below.
- Homeless - staying in a place not meant for human habitation (car, street, tent)
- Homeless - staying in an emergency shelter
- Fleeing domestic/partner violence
- Leaving a transitional housing program
- Facing eviction within 30 days
- Doubled up and must leave current housing
- Sudden significant loss of income
- Unpaid bills that will lead to eviction (medical bills, vehicle repair, etc.)
To apply, contact:
If you have a case manager, you can also work with her/him to connect with Jamie or Jessica and complete the application. Applicants will need to complete the application and show documentation of their income and qualifying event in order to qualify.
Nevada Governor Steve Sisolak announced on April 21, 2020 that schools will remain closed for the 2019-2020 school year. This is part of the proactive steps the State of Nevada and schools districts across the state are taking to mitigate the impacts of COVID-19.
All City of Reno Parks and Recreation programs are also closed.
Volunteers are needed to deliver items to seniors at their homes.
Stuff a Bus
The Stuff a Bus donation drive was held on March 27, 2020. Thank you to all of those that donated.
If you are a senior in need
Please email email@example.com or call 775-393-4166 and leave a message.
Unemployment Insurance in Nevada is managed by the Nevada Department of Employment, Training and Rehabilitation (DETR). You will want to contact DETR directly with any questions.
- File an unemployment claim online 24/7
- Frequently Asked Questions (FAQ)
- COVID-19 Information
- Nevada Unemployment Insurance Facts for Claimants booklet
- Claimant Guide to Online Filing
- Glossary of Unemployment Insurance Terms
If unable to file online you can call the Nevada Department of Employment, Training and Rehabilitation (DETR) in Northern Nevada at (775) 684-0350.
- Remain calm and informed
- Wash your hands
- Cover your mouth and nose when you sneeze or cough
- Avoid touching your eyes, nose and mouth
- Clean and disinfect frequently touched surfaces
- Avoid contact with people who are sick
- If at all possible, stay home if you are not feeling well
- Ask your employer about your company’s sick leave and telecommute policies
The Reno Fire Department (RFD) and Reno Police Department (RPD) are actively monitoring developments with the COVID-19 virus on a daily basis. Both departments are working closely with WCHD on preparation and response.
Public safety responders have been trained and equipped with appropriate personal protective equipment (PPE) and will continue to serve the public with our usual high standard of response and protection. Any patients who call 911 with serious respiratory complaints in the Reno area will receive expanded questioning through REMSA, which may or may not elicit a higher-level response protection by responders, including RFD. Remember, only call 911 in an emergency.
The Washoe County Health District has outlined resources on its website including how the disease spreads, travel restrictions, and more.
The health and safety of our community is our utmost concern. For any questions or concerns about the COVID-19 virus, please contact the Washoe County Health District via Washoe 311.
The public is encouraged to go to washoecounty.us/covid19 for updated information.
City of Reno information
The Public Information Offices in the region are collaborating to create a COVID-19 Regional Response Team to deliver COVID-19 updates in a unified manner.
The entities include: City of Reno, City of Sparks, REMSA, Reno Sparks Indian Colony, Pyramid Lake Paiute Tribe, Reno Police Department, Reno Fire Department, Truckee Meadows Fire Protection District, University of Nevada, Reno, Washoe County, Washoe County Health District, Washoe County School District and Washoe County Sheriff’s Office. Also in the group are the area hospitals, Northern Nevada Medical Center, Renown Health and Saint Mary’s.
Still have questions?
If you are experiencing symptoms (fever, fatigue, cough, and aches) or are concerned about exposure, contact the Washoe County Health District at 775-328-2427 from 8 a.m. to 5 p.m. Monday-Sunday, or call Washoe 311 (Dial 3-1-1) after hours.
Washoe 311 is providing answers to a lot of questions about COVID-19 and are trained on when to transfer people to the appropriate Health District personnel.
Additional resources and information
- Nevada Health Response (State of Nevada)
- Regional Information Center
- Washoe County Health District resource hub
- City of Sparks Information
- Small Business Administration (SBA) disaster assistance in response to Coronavirus
- COVID -19 Relief Fund (Community Foundation of Western Nevada)
- Frequently Asked Questions (Centers for Disease Control and Prevention)