March 27, 2020 update regarding COVID-19 (novel coronavirus)
REMSA and the Washoe County Health District Enhance 24/7 COVID-19 Community Triage Line
REMSA and the Washoe County Health District (WCHD) have enhanced a 24/7 COVID-19 Community Triage Line to respond to the influx of calls related to COVID-19 (coronavirus). The phone number is 775-328-2427. Select option 2 for a COVID-19 risk assessment.
- Option 1 will connect to Washoe311 for general information regarding COVID-19 or essential/non-essential business inquiries.
- Option 2 is for a risk assessment screening that addresses symptoms, exposure and risk, and has an option to speak to a REMSA registered nurse.
- Option 3 is for healthcare providers, such as hospitals, doctors, pharmacists, and referrals following completed risk assessments and/or testing.
- Option 4 is for individuals that have received a COVID-19 test through the WCHD and are inquiring the results or scheduling.
Community members are encouraged to call this number and speak with non-medical call center representatives with their questions related to symptoms, exposure, social distancing, where to seek care and available community resources. University of Nevada, Reno School of Medicine students, REMSA staff and community members will be assisting the Health District with this important community need and staffing the call center.
Community members should NOT call the COVID-19 Community Triage Line for appointments, prescription refills or emergencies. Information and resources are also available on the Washoe County Health District’s website. Washoe311 remains open for all non-COVID-19 related calls as well.