March 17, 2020 update regarding COVID-19 (novel coronavirus)
The City of Reno has made the decision to limit staff hours in all departments, and to respond to essential functions only until at least April 5, 2020. This is part of the proactive steps the City of Reno and other government entities across the state and country are taking to mitigate the impacts of COVID-19.
Some new developments include:
All Reno City Hall floors above 2, with the exception of privately leased space on 10 and 14, are closed to the public.
The Community Development department is open for business, just without in-person interactions. The public is encouraged to go online for every possible interaction, such as applying for building permits, plan submission/revision, business license activity or applications. Customers may drop off plans, planning and mapping cases, or plan reviews at City Hall, but the service desk is closed.
The City Clerk’s Office is closed to the public. People who need to make payments should do so online.
All City of Reno employees who are able to work from home or remotely have been instructed to do so.
All special events using City of Reno facilities are cancelled through April 30, 2020.
The City Attorney’s Office is closed to the public.
The Reno Fire Department (RFD) stations will be staffed as normal. Plan review and essential fire inspections will happen as normal, but expect delays as employees who do this will be working remotely. RFD ride-alongs, tours and other outreach activity are suspended until further notice.
Reno Police Department (RPD) patrols and services will be conducted as normal. The RPD front desk is closed to walk-in reports. The public is urged to call 9-1-1 in an emergency, or to visit renopd.com or call 775-334-2175 to file non-emergency reports.
Neighborhood Services: Customers for parking services are advised to conduct their business via phone or online. Late fees and DMV holds are suspended until further notice. The department will be flexible with customers who need to make arrangements. Code and Parking Enforcement divisions will be focused on life/safety/welfare related issues and are otherwise suspended.
Parks and Recreation: All parks facilities, activities and events are suspended until further notice. This includes: athletics, youth programming, pools, recreation and community centers. Outdoor parks cannot physically be closed, and parks maintenance activities will continue.
Public Works: Sewer services, vehicle maintenance, roadwork and traffic engineering will continue to operate with no change for the public. Excavation and encroachment permits should be submitted online. Bid openings are not canceled, and may still be dropped off at City Hall. Schedules for upcoming openings have not changed AT THIS TIME.
Municipal Court: Video arraignments will be conducted starting at 8:30 a.m., Monday through Thursday. All trial dates will be set for a minimum of 60 days out, except domestic batteries, which will be 45. Traffic arraignments are discontinued until further notice. All currently scheduled traffic court dates are continued for 45 days. Out of custody arraignments have been discontinued until further notice. Trials continued a minimum 30 days, per supreme court mandate. Community Court is currently suspended, and will continue cases for at least 45 days.
In response to Governor Sisolak’s Emergency Declaration, the Silver State Health Insurance Exchange, also known as Nevada Health Link, announced a one-time Exceptional Circumstance Special Enrollment Period (ECSEP) for qualified Nevadans who missed the Open Enrollment Period (OEP). The SEP runs from March 17 through April 15, 2020 will allow eligible individuals to enroll in a qualified health plan through the State Based Exchange platform, Nevada Health Link.
La Ciudad de Reno anuncia impactos adicionales en servicio debibo al Coronavirus
La Ciudad de Reno ha tomado la decisión de limitar las horas de personal en todos los departamentos y responder a las funciones esenciales solo hasta al menos el 5 de abril de 2020. Esto es parte de los pasos proactivos de la Ciudad de Reno y otras entidades gubernamentales en todo el estado y país está tomando medidas para mitigar los impactos del Coronavirus.
Algunos desarrollos nuevos incluyen:
La mayoria de los pisos del ayuntamiento, con la excepción de los pisos 1 y 2, están cerrados al público.
Los mostradores del Community Development están cerrados. Se alienta al público a conectarse en línea para cada interacción posible, cómo solicitar permisos de construcción, presentación/revisión de planes, actividad de licencia comercial o solicitudes. Los clientes pueden dejar planes, casos de planificación y mapeo, o revisiones de planes en el Ayuntamiento, pero el servicio de atención al cliente está cerrado.
El público ya no puede presentar un informe en persona en la estación de RPD, se les recomienda visitar renopd.com o llamar al 775-334-2175 para presentar informes que no sean de emergencia. Las funciones de seguridad pública externas y los servicios relacionados, como patrullas policiales y estaciones de bomberos, no se ven afectados.
Todos los empleados de la Ciudad de Reno que pueden trabajar desde casa o de forma remota han recibido instrucciones de hacerlo.
Más información sobre el cierre de servicios comerciales no esenciales en la Ciudad de Reno está disponible en Reno.gov/News.