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PSA: City of Reno warns residents of “spoofing” scam calls and texts

Post Date:10/03/2019 11:23 AM
The City of Reno would like to advise the public of recent spoofing calls that are occurring in our area, specifically calls that claim to be from Reno Mayor Hillary Schieve or her representative.

What Is Spoofing?

Spoofing is when a caller deliberately falsifies the information transmitted to your caller ID display to disguise their identity. Scammers often use neighbor spoofing so it appears that an incoming call is coming from a local number, or spoof a number from a company or a government agency that you may already know and trust.

If you answer, they use scam scripts to try to steal your money or valuable personal information, which can be used in fraudulent activity. The phone calls could also contain false information and statements from our public officials. The scams are not necessarily limited to phone calls; users can also get spoofed via text message.

If you think you've been the victim of a spoofing scam, you can file a complaint with the FCC. Visit the FFC website for more information on Caller ID Spoofing.

Reporting Scammers

Although the City of Reno will sometimes make calls to inform someone about payments that are due, the City will not ask for payment over the phone or negotiate for payment.

These scammers appear to be using a “775-334-xxxx” phone number, but could also use other number combinations. They can be difficult to locate because they often use prepaid phones and are not working within the jurisdiction where the crime occurred. The public can help prevent these crimes by helping to make as many people aware of their existence as possible. Please help spread the word.

Anyone who has suffered a loss as a result of a scam is encouraged to contact the Reno Police Department at 775-334-COPS, or file a report online at