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City of Reno celebrates National Public Safety Telecommunicators Week

Post Date:04/09/2018 10:40 AM

The City of Reno is celebrating April 8-14, 2018 as National Public Safety Telecommunicators Week.

This week, sponsored by the Association of Public-Safety Communications Officials (APCO) International and celebrated annually, honors the thousands of men and women who respond to emergency calls, dispatch emergency professionals and equipment and render life-saving assistance to the world’s citizens.

Recent events have highlighted the work of telecommunications professionals at the City of Reno both while working behind the headset and off duty. The Reno Dispatchers coordinated a Blood Drive to support the victims of the October 1, 2017 Las Vegas shooting; as well as worked to support a local boy with cancer and his family through the holiday season.

Additionally, two Reno Public Safety Dispatch employees — Cheree Phillips and Crystal Hume — were commended this year by the City for springing into action while off duty and using their crisis-management skills to assist a citizen during an emergency.

The Reno City Council has recognized National Public Safety Telecommunicators Week and honored City of Reno staff by releasing an official proclamation. The proclamation will be read during the April 11, 2018 Council meeting, which starts at 10 a.m.

“This is an opportunity to thank the courageous and dedicated men and women in our community who answer emergency calls and dispatch emergency personnel and equipment,” Reno Mayor Hillary Schieve said.

Public Safety Dispatch, formerly known as ECOMM, is the largest public safety communications center in Northern Nevada and the primary link to public safety services in Reno and Washoe County. It processes about 500,000 calls annually ranging from structure and wildland fires to burglaries in progress, medical calls, domestic disputes and missing juveniles.

Public Safety Dispatch provides emergency and non-emergency communications services for the Reno Police Department; Reno Fire Department; University Police Services (including University of Nevada, Reno and Truckee Meadows Community College); and the Reno Marshal’s Office.

For more information about Public Safety Dispatch, visit or call 775-334-2370. Other resources: