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Biggest Little City

Administration & Contact Information

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Community Development Department Management Team

Aric Jensen, Director of Community Development

Michael Chaump, Business Relations Manager

Interim Management Team Member Janelle Thomas, Associate Civil Engineer

Claudia Hanson, Planning Manager

Dan Holly, Building and Safety Manager

David Hancock, Management Analyst

Alex Woodley, Code Enforcement Manager

Community Development Department Divisions

The Community Development Department is responsible for the physical development of the City.  The activities of the Department range from maintaining the long range plans for the City to reviewing plans for new buildings and houses to issuing business licenses to assessing the community needs.  The Community Development Department organizational chart (coming soon) depicts the various divisions within the department.

To learn more about the City and the Community Development Department, please visit the Reno Citizens Institute informational page. 

Reno City Hall
One East First Street, 2nd Floor

Reno, NV 89501

P.O. Box 1900 
Reno, NV 89505

Building and Safety

Building General: (775) 334-2063 

Building Fax Number:  (775) 334-2043

Building and Safety Manager Dan Holly:  (775) 334-2063

Assistant Building and Safety Manager Chris Pingree:  (775) 326-6650

Building Division 

Telephone:  (775) 334-2063
Fax:   (775) 334-2043
Hours:  Monday - Friday excluding holidays

Front Counter:  8 a.m. - 4:30 p.m., does not close for lunch
Revision Desk:  7:30 a.m. - 3:30 p.m., closed from noon - 1 p.m.

This division is responsible for providing public safety to this community's citizens by ensuring that structures are designed and built in compliance with state-of-the-art construction codes.  It is also charged with processing applications and providing inspection services in a timely manner in order to provide quality customer service.  The permit services counter is located on the second floor of Reno City Hall at One East First Street, Reno, NV.             

Business License 

Business License General:  (775) 334-2090

Business License Fax Number:  (775) 334-1212

Business Relations Manager Michael Chaump:  (775) 334-2090

The Business License division is located on the second floor of Reno City Hall at One East First Street, Reno, NV.  In addition to handling the business license process from application to certificate issuance, this division also has an Enforcement and Investigations unit that investigates business complaints.

Business License Division

Telephone: (775) 334-2090 
Fax: (775) 334-1212
Hours: Monday - Friday excluding holidays 
8 a.m. - 5 p.m. 

Code Enforcement

Code Enforcement General:  (775) 334-4636

Code Enforcement Manager Alex Woodley:  (775) 334-2229

Reno Direct
Telephone:  (775) 334-INFO (334-4636)
Fax:  (775) 334-3124

For code violations or complaints, please contact Reno Direct.  The Code Enforcement division ensures properties in the City comply with various code requirements, minimum housing standards, applicable zoning, ordinances, regulations and coordinates with other City programs to systematically improve neighborhoods.  


Engineering General  (775) 334-2063

Interim Engineering Management, Associate Civil Engineer Janelle Thomas:  (775) 348-6926

Engineering is responsible for review, approval, inspection, and acceptance of public facilities that are built as part of private developments (e.g., streets, sewers, storm drains, etc.).  Planning case reviews and building permit application reviews are also handled by Engineering staff.                                                       


Planning General: (775) 321-8309

Planning Manager Claudia Hanson: (775) 334-2381

Planner of the Day:  (775) 321-8309

Reno City Hall
One East First Street, 2nd Floor
Reno, NV  89501

Hours: Monday - Friday excluding holidays 
8 a.m. - 5 p.m.

Housing and Neighborhood Development

Housing General: (775) 334-4228

Reno City Hall 
One East First Street, 12th Floor 
Reno, NV 89501

Hours: Monday - Friday excluding holidays 
8 a.m. - 5 p.m.

Planning is responsible for current and long range planning.  Current planning reviews administrative and discretionary applications for existing or new development.  Long range planning includes the City Master Plan (citywide plans, regional center plans, transit corridor plans and neighborhood plans) and coordinating with other planning agencies such as the Truckee Meadows Regional Planning Agency and the Regional Transportation Commission Planning Department.  This section of the division is also responsible for reviewing all business license applications, building permit applications and entitlement requests for compliance with the Master PlanMunicipal Code and adopted policies of the City Council.  Case administration for the Planning Commission is handled by this division.

Housing and Neighborhood Development proactively addresses community needs, including neighborhood revitalization, housing development and homeless programs, in an effort to benefit residents of the Truckee Meadows.  Housing and Neighborhood Development is located on the 12th floor of Reno City Hall at One East First Street.


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