There were ten reported on the job injuries in 2010. There were three repetive motion injuries that required medical treatment and seven other injures which,fortunately, did not. This represented a 20% increase from 2009. Static and electrical shocks in the hand and ears continue to be a problem although the number of shock related workers compensation claims were lower than in 2009. In July ECOMM purchased 11 heavy duty mats which are engineered with a grounding wire to dissipate electrostatic discharge and the potential for shock.
During this reporting period 84 complaints and 5 commendations were received from citizens and User Agencies (.01% of calls received) showing an overall decrease in complaints of 8%. There were 11 more reportable liability issues than in 2009 which equated to a 39% increase in liability issues.
There was a significant change on a day to day basis of fire staffing at the various stations which caused initial confusion for the dispatchers.