Biggest Little City

Mission Statement

The mission of the City of Reno Public Safety Dispatch department is to provide exceptional quality of service to our citizens and partner agencies in an expedient, professional and compassionate manner while respecting the diversity of our community and recognizing our employees as our most valuable asset.

About Emergency Communications

The City of Reno Public Safety Dispatch department is a regional 9-1-1 emergency response center that provides service to the citizens of Reno and the surrounding areas within Washoe County. We are the largest Public Safety Answering Point (PSAP) in Northern Nevada and provide dispatching and/or telecommunication services to the following agencies:

Reno Fire Department

Reno Police Department

Reno Municipal Court Marshal Division

Truckee Meadows Community College Police Department

Truckee Meadows Fire Protection District

University of Nevada Reno Police Department

Washoe County Sheriff's Office

*In 2015 alone we processed 486,895 9-1-1 and non-emergency calls.

Calling 9-1-1 or Non-Emergency

Do you have an emergency? Yes, call 9-1-1

Emergencies are situations that require immediate attention from police, fire or ambulance services and include:

  • All crimes in progress
  • Major crimes that have just occurred
  • Any call with the potential for injury or death
  • Any medical emergency
  • Any type of fire

If you are unsure whether the situation is a true emergency, call 9-1-1 and let the call-taker determine whether you need emergency assistance.

What to expect when calling 9-1-1

  • Know your location
  • Answer the call taker's questions
  • Follow the call-taker's instructions
  • Try to stay as calm as possible

If you accidentally call 9-1-1, please don't hang up. The call-taker will need to verify if there is an emergency or not. If you hang up they will call you back and if no one is reached, will possibly send first responders to your location. 


If you have a non-emergency situation contact Emergency Communications non-emergency number (775) 334-COPS (2677). Some examples of non-emergency situations include, but are not limited to the following: 

  • Noise disturbances
  • Parking problems
  • Past tense crimes 
  • Welfare checks

Review Important Phone Numbers for additional information

For more information

Administrative questions or information, please call (775) 334-2370

Free viewers are required for some of the attached documents.
They can be downloaded by clicking on the icons below.

Acrobat Reader Flash Player QuickTime Windows Media Player Microsoft Silverlight Word Viewer Excel Viewer PowerPoint Viewer
View Full Site